Available for IT Helpdesk / Technician roles

Taurean Jackson

IT student with hands-on experience refurbishing laptops, supporting classrooms, and building custom PCs. Strong customer service and documentation skills.

Email: Tjjackson0122@gmail.com
Phone: (571) 409-0058
Location: Woodbridge, VA
LinkedIn: https://www.linkedin.com/in/tjjackson0122/
IT Assistant (NOVA)
Laptop Refurbishment
3+ Desktop Builds

Focus

IT Support • Helpdesk • Hardware

Currently

A.S. Information Technology (NOVA)

Tools

Windows 10/11, Linux Basics, PC Hardware

Work Experience

IET Assistant — Northern Virginia Community College

Woodbridge, VA · Sep 2024 – Apr 2025
  • Supported IT classes as a Teacher’s Assistant: coursework, troubleshooting, and student guidance.
  • Refurbished laptops for the campus loaner program: hardware upgrades, software installation, diagnostics.
  • Collaborated on IT programs and activities on the Woodbridge campus.

Classroom/Office Assistant — Northern Virginia Community College

Woodbridge, VA · Sep 2023 – Aug 2024
  • Assisted faculty and staff with classroom technology and equipment, including hyflex classrooms.
  • Provided technical support for instructors teaching with technology in hyflex environments.

Crew Member — Dunkin/Baskin Robbins

Manassas, VA · Sep 2022 – Sep 2023
  • Managed customer service, point-of-sale operations, and store upkeep.
  • Assisted customers with tech-related purchases (POS, gift cards, mobile app).

Projects

NOVA All Access Course Cost Comparison

April 2024
  • Built a 400+ row Excel dataset analyzing course material costs (flat-rate vs. traditional).
  • Used data visualization and color-coding to communicate insights to leadership.

Desktop Builds & Upgrades

Ongoing
  • Built and configured 3 custom desktop PCs (motherboards, CPUs, GPUs, RAM, storage).
  • Performed OS installation, BIOS updates, driver configuration, and stress testing.
  • Documented procedures and delivered maintenance instructions for end users.

Skills

Hardware

PC Assembly Laptop Repair BIOS/UEFI Peripherals Diagnostics Upgrades

Software / OS

Windows 10/11 Linux Basics Drivers OS Imaging Updates & Patches

Tools & Platforms

Office 365 Excel VirtualBox VMware Data Entry Web Research

Soft Skills

Customer Service Teamwork Documentation Time Management

Education

A.S., Information Technology — Northern Virginia Community College

Woodbridge, VA · Sep 2023 – Current

Completed 35 of 61 credits

Relevant Coursework: Introduction to Digital & Information Literacy • PC Hardware & Troubleshooting • Multimedia Software • Introduction to Programming

Certifications

CompTIA A+ (In Progress via CertMaster Learn, expected Dec 2025)

Courses Taken

ITE 152 — Introduction to Digital and Information Literacy

Covers critical evaluation and ethical use of information, professional communication with IT tools, and creation of documents, spreadsheets, databases, and presentations. Introduces operating systems, cybersecurity awareness, basic web design, and emerging technologies such as cloud computing, IoT, blockchain, and AI.

ITN 107 — PC Hardware and Troubleshooting

Provides a comprehensive overview of PC components and their functions, emphasizing how hardware elements interact within computing systems. Includes hands-on installation, replacement, and troubleshooting of core components. Explores differences in design and operation across desktops, laptops, tablets, and mobile devices.

ITE 170 — Multimedia Software

Focuses on planning and designing multimedia websites with effective layout and structure. Students learn to create and edit graphics, images, animations, audio, and video for the web. Covers use of authoring tools and multimedia software to build, publish, and maintain sites, with attention to current hosting platforms.

CSC 221 — Introduction to Programming

Introduces fundamental computer science concepts with emphasis on structured and object-oriented programming. Covers problem analysis, algorithm design, and coding using variables, data types, decision and repetition structures, procedures, classes, and arrays. Includes debugging, error handling, and use of standard libraries. Highlights professional readiness, quantitative reasoning, ethical computing, and effective written communication in technical contexts.

Descriptions condensed from official course objectives (NOVA catalog).

Open to IT Helpdesk & Technician roles

Reach out for questions, collaboration, or entry-level opportunities.